Frequently Asked Questions regarding Armourdog Tablet Kiosks & Stands
Q: Do I have full access to the tablet on/off button on the edge of my tablet when choosing the LocPad kiosk?
A: No, the locpad enclosure is sealed shut with a lock and the enclosure does not have any access holes, except for the charging cable out the back/rear of the unit.
If you need access to on off buttons, pop to our webpage here for a different product range that allows this.
Q: Does the LocPad allow access to the rear camera?
A: The locpad does not allow access to the rear camera. You have options to select whether you would like access to the front camera or have it covered. If you wish to have access to the rear camera please look at our Modloc range of tablet stands which can be found here.
Q: I’m installing the LocPad onto a wall. How will the internal charging cable come out of the back of the enclosure. I’m struggling to visualise this.
A: Please see the many wall options to decide how close you wish to install the LocPad to the wall, there are seveal options. The low profile wall mount is the closest to the wall or if you chose any other neck you will need the mounting kit. This is a preconfigured option when buying your Locpad. Please note once the cable comes out of the Locpad at the bottom/end of the neck, you will need to decide which direction the cable runs up / down / sideways from the locpad to enable the cable to link up with the AC power supply (using the USB-type A port). There is a hole in the mounting kit which you can see here, this is where the cable feeds out from. Make sure you have a long enough cable!
Q: We have purchased a desk solution but now realise it needs to be installed on the wall, we are happy with the 45 degree neck. Whats the best way to proceed?
A: No problem, just go to LocPad accessories on the main locpad drop down menu. Here you’ll find the mounting kit separately here, which you can buy to retro fit onto your Locpad.
Please note once the cable comes out of the Locpad, you will need to decide which direction the cable runs up / down / sideways from the locpad to enable the cable to link up with the AC power supply (using the USB-type A port). Make sure you have a long enough cable!
Q: How do I know if I need a mounting kit?
A: The mounting kit allows you to secure the LocPad to a wall or desk without having to drill all the way through the surface to the other side. For all the wall options the LocPad will come with a wall mounting kit as standard. Otherwise you could not connect to the wall. The desk installation is specific to circumstances. It might be that the desk is too thick or too thin to work with the standard screws that we supply. In which case the mounting kit helps you overcome that difficulty and you don't have to screw through the entire depth of the surface in question.
Q: How do I install the wall mounting kit for my LocPad?
A: Please download the detailed instructions via the website support tab. You will find a simple schematic drawing here of the hole layout to guide you. Please make sure to read the instructions here first before drilling. Oh and make sure you’ve tested the wall with a scanner/sensor to make sure you’re not making a hole where you shouldn’t! Also please note once the cable comes out of the Locpad, you will need to decide which direction the cable runs up / down / sideways from the locpad to enable the cable to link up with the AC power supply (using the USB-type A port)
Q: My tablet only comes with a 90cm long cable , its not long enough to reach the wall socket?
A: We have a variety of 3 meter cables in white and black. Just make sure to choose the right connection. Most tablets these days are connecting to a USB-Type C. See the image here for help in selecting the correct cable.
Q: My Lenovo tablet comes with a large adapter fitted along the charging cable. Does this fit into the enclosure too?
A: No, there is not enough room for the adapter as well as the tablet, so you’ll have to buy a new longer type C charging cable which will connect to a USB port.
Q: I’d really like my desk stand to swivel round so that the customer and our member of staff can see the screen at different times in the sales interaction. How can I achieve this?
A: Please do ask your team to have a look at the installation guide here as you may need a mounting kit if you are desk fitting. If you don’t need a mounting kit, you can absolutely fit the rotating desk base. Youll find the item online here and the installation is very simple, the guide is here.
Q: How do I install the LocPad rotating desk base?
A: Full instructions can be downloaded via the support tab linked to the rotating desk product listing on the website. Or here for quick reference.
Q: Can I use the rotating base without having to screw into my new reception desk?
A: No problem. Please select this product HERE, this is a base that sits on the surface, allows for the charging cable to feed through the main mounting tube/neck and the rotating base sits on top of this metal plate. Nice comfy padded stick pads are provided. This is an accessory to main locpad. It will not work without the main locpad being purchased as well either at the time or as an after purchase accessory.
Q: I don’t want to screw my kiosk into my new expensive front of house reception. What options are there?
A: If you do not wish to screw the stand into any surface, you would need to select the free standing desk base for the Locpad kiosk product range. You can find this here.
If you are looking at the Modloc range of products, I would suggest using either the Clamp or the Ultraflex as these do not require screwing into the surface. For the Ultraflex product the stand is really weighty and provides enough downforce to deal with most day to day activies by staff in cafe's, shops or reception areas. For areas where the general public are in charge, I would lock your stand down just be safe in the knowledge its not going to accidentially get knocked over.
For the Modloc range just chose your tablet from the drop down menu under Tablet Mounts & Kiosks or click here. Its best to look at all 5 options then once you select the product you can chose from all the different tablet options covering Samsung, Apple iPad & Microsoft Surface.
Q: I'm not sure which orientation I will need for the tablet. The software we use is normally in portrait orientation?
A: If you wish to keep the tablet in either the portrait or landscape orientation you can make this decision at the point of installation. However, if you wish to switch between both orientations, when the tablet is installed, you would need the landscape / portrait switch. You can find this under locpad accessories. Or HERE. This module attaches between the back of the enclosure and the top of the neck (for exmaple the top of the 45 degree neck). It does not impact or impeed the internal charging cable route.
Q: What if we find out the tablet we have purchased doesn’t work with our software after installation? We've been advised to replace the original with another manufacturers tablet. Can you help?
A: Please don’t worry, things happen! Once the unit is installed we just need to replace two items; the fixing kits (the pads the tablet sits on) and the acrylic faceplate. These two items can be swapped over at no extra cost within the first 30 days of purchase.
After this replacement parts can be purchased via the website under locpad accessories link here
Please remember to order both items faceplate and fit kit for the replacement tablet.
Q: We have owned our locpad for 4 years now and we wish to replace the tablet inside, can you help?
A: Replacement parts can be purchased via the website under locpad accessories page, or see this link here .
Please remember to order both items faceplate and fit kit for the new tablet. If you are going from an 8” tablet to a 10” , or from a 10” to 12” tablet this solution is not available to you. The enclosures only support tablets within the same dimensional range. Our smallest enclosure fits the 7-9" tablet range, the next one is 9-11" and the largest covers the 12" range of tablets. Please talk to us if you are befuddled by any of this. We are happy to talk and resolve.
Q: We have owned our locpad for 6 years now and we wish to replace the tablet inside, but we will be replacing an 8” tablet with a 11” version. What do we need to buy to update our kiosk?
A: In this instance you will need to purchase a new enclosure, along with fixing kit and faceplates. This usually costs around £50 plus VAT (pricing as of Jan 2025) everything else can remain in situ and be reused. Wonderful for the planet, a heap less wastage and saves you pennies too! Please contact us directly for this option as its not available via the website.
Q: We are looking for a stand for our coffee shop as we need to be able to process payments. We might also use to it for stock inventory and other business needs. What do I need to purchase?
A: Starting up a new business? New cafe, new shop? Exciting times. But there are a few things to consider. This a multi faceted question covering two/three parts. First we'll be asking you to confirm what tablet you have, and what payment module you are using to process the payments. What software you are using to do this with doesn't matter too much to us. We are only providing hardware.
Via our website you can order payment holders ONLY. We don't provide the actual payment modules themselves. Have a look at sumup, this is a British company who provide a payment module and solution for you to manage payments. You can find information on them HERE. Also we have products to support or sumup, Wisepad3, and Zettle, plus we have a universal bracket too.
Q: We need to be able to process payments with our POS system. We've already got a Locpad in place. What do I need to buy?
Via our website you can order payment holders ONLY. We don't provide the actual payment modules themselves. Have a look at sumup, this is a British company who provide a payment module and solution for you to manage payments. You can find information on them HERE. Also we have products to support or sumup, Wisepad3, and Zettle, plus we have a universal bracket too. These brackets connect using the top connection of the neck between the neck and the enclosure and wrap around the locpad, integrated for strength and security.
Q: We are looking for a tablet stand for our Church donations to help us move from case to contactless payments. How can you help us with donation payments?
A: Absolutely. If you already have a tablet, we can work with you through the solutions curently in stock. We can provide the tablet kiosk stand, but you’ll still need to purchase your software and payment module. There are many companies who provide software for Charitiable Donations and most use Sumup, WisePad or Zettle and we can provide an integrated stand. Please call us and we can talk you through the options. You'll need to purchase the Locpad enclosure solution from the main locpad section, find your tablet under the brand name. Then under accessories you can chose from a contactless payment card reader mount. See HERE.
Q: We want to set up a charity donation station at our hospital. What do we need to purchase?
A: You'll need to purchase a tablet kiosk stand, our options are mainly covered by Locpad or Modloc. From the drop down menus you've got a wealth of options. Depending on whether your want to desk mount , wall mount or have it floor standing. You'll need to buy software so that you can process the payments and you'll need a piece of hardware to action the payment.
Have a look at sumup, this is a British company who provide a payment module and solution for you to manage payments. You can find information on them HERE. Also we have products to support or sumup, Wisepad3, and Zettle, plus we have a universal bracket too.
Q: We have just started our first Cafe and we need a kiosk/stand for our order processing and payment processing device. What do we need to purchase from Armourdog?
A: You'll need to purchase a tablet kiosk stand, our options are mainly covered by Locpad or Modloc.
From the drop down menus on the main page you've got a wealth of options. Depending on whether your want to desk mount , wall mount or have it floor standing. You'll need to buy software so that you can process the payments and you'll need a piece of hardware to action the payment.
Have a look at sumup, this is a British company who provide a payment module and solution for you to manage payments. You can find information on them HERE. Also we have products to support or sumup, Wisepad3, and Zettle, plus we have a universal bracket too.
Armourdog will provide the enclosure to house the tablet safe and a bracket to hold your payment device. Have a look at all the options but don't hesitate to call us for more advice. +41296707101
Q: We have invested in software and a payment processing card reader. Do you sell non integrated card reader holders?
A: Of course! We have some ideas HERE and HERE which are not required to be integrated into the LocPad product range, They are freestanding payment terminal holders.
Q: I’ve purchased a tablet and I need a Kiosk or Stand to support my POS set up. I can’t find the same tablet on your website. Can you help?
A: First check under the section marked Other Brands on the main LocPad section. If you cannot locate it here, please give us a call. For a reasonable fee we can provide a bespoke solution for your tablet. Please note that we will need the actual tablet to prepare the appropriate parts. You will need to cover the costs of shipping both ways. We only the need the tablet over a weekend, 3 days maximum (excluding school holidays - sorry the Teenager has to take priority). Please note there are quantity requirements for this service.
Q: I really need a black enclosure to match my shop interiors. Do you only sell white?
A: Our ModLoc range comes in a choice of black or white. The LocPad solution comes in white from stock. For bulk orders we can produce in black but there is a production time frame to consider.
Q: What are the main benefits of the LocPad product range over the ModLoc product range?
A: This is going to be tablet specific as the ModLoc range only covers recent Samsung & iPad tablets. The Locpad solutions covers a huge variety of tablets old and new. It also includes Microsoft Surface solutions and Lenovo tablets too. The product is made with a mix of plastics and steel and the Locpad has a more ergonomic feel. Its also kind to the planet as you upgrade it each year to suit your ever changing tablet upgrades. It only requires a small upgrade costing around £16 (price accurate as of Jan 2025) to allow you to move from one tablet to the next.
Q: I;ve purchased a tablet from Amazon but its almost the same size as the Samsung or Lenovo. Can I fit it into these enclosures?
A: This is going to be tablet specific but please check with us first! In 99% of cases, its just not going to fit! Every manufacturer has different thickness, location of camers, on/off buttons, screen dimensions, screen bezel sizes. These all vary , regardless of whether the tablet is possilbly mm different from a major manufacturer.
Q: What are the main benefits of the ModLoc product range over the LocPad product range?
A: This is going to be tablet specific as the ModLoc range only covers recent Samsung & iPad tablets. So if you've got a tablet that is covered by this solution, you're a benefiting from having access to the rear camera and secondly you're getting an enclosure which is completely made of powder coated still.
Q: Does the ModLoc stands allow access to the rear camera?
A: This is going to be tablet specific. But most of our current range of ModLoc enclosures do have rear exposure to allow the use of the rear facing camera. Please do check specifics on the website for up to date tablet related specifications.
Q: Does the ModLoc stands allow access to the front camera?
A: This is going to be tablet specific. But most of our current range of ModLoc enclosures do have exposure to allow the use of the front facing camera. Please do check specifics on the website drop down menu for up to date tablet related options. Or give us a call 01296707101 or drop us an email sales@armourdog.com and we'll help you.
Q: Do I have full access to the tablet on/off button on the edge of my tablet when chosing the ModLoc kiosk?
A: This is going to be tablet specific. But most of our current range of ModLoc enclosures do NOT give access to the on/off button.
Q: I have a bracket from a previous installation, which is connected to our restuarant kitchen wall. I need a new enclosure for my new tablet. Will your enclosures fit on the existing stand?
A: For this we need to understand the hole configuration of the existing bracket. In most instances this hole configuration will be covered by the VESA format.
If you locate the 4 mounting holes on your existing bracket. Measure the distance between the centres of the holes, in mm. The VESA hole patterns include 75mm x 75mm or 100mm x 100mm. If the existing bracket has this configuration our ModLoc and our LocPad enclosures will fit. We can offer a solution without a mounting bracket (to reduce your expenditure) so that you can attach our enclosure to your bracket. Speak to our office team for further advice.
Q: Do you have an enclosure for LocPad with pre cut 75mm VESA hole configuration?
A: Yes we do! Please note this isn't a standard product that you can purchase via the website, but we hold stock of precut enclosures with the 75mm VESA configuration. These are around £40+ VAT (price accurate as of Jan 2025).
Q: I have a bracket from a previous installation, which is connected to our restuarant kitchen wall. I need a new enclosure for my new tablet. Will your enclosures fit on the existing stand?
A: For this we need to understand the hole configuration of the existing bracket. In most instances this hole configuration will be covered by the VESA format.