Returns / Exchange
If you need to return a product purchased from Lente Designs then you have 14 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories and you must include your order reference number otherwise there will be a delay in processing your refund or your exchange.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 7 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Any refund, due to any reason not based on fault , will be refunded EXCLUDING delivery. In respect to locpad products this will also incur a 10% restocking fee.
All made to order goods are NON Refundable.
Please contact us at firstname.lastname@example.org to discuss or return address details are
Helen Rolfe, Armourdog, The Barn, 110B London Road, Aston Clinton, Bucks, HP22 5HS.
This returns policy does not affect your legal rights
We endeavour to ship all items same day (2pm cut off). We are at the mercy of Royal Mail and sometimes delivery will take a little longer.
We are able to offer First Class Recorded and Special Delivery options as well should you require a quicker and /or signed for service. These are charged at additional rates.
All International Deliveries for a single case are sent via Royal Mail Airmail tracked at a cost of £5.50 per case (up to 3 cases).
UK & International deliveries (most European destinations) can also be made via UPS or DHL. Price available on request. Please allow an extra 24 hours for shipping on these orders.
Delivery can be to any address as long the address at which your payment card is registered is also present on your order.
Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
We do not deliver to shipping agent addresses.
Delivery will be by Royal Mail; we are unable to confirm a time unless you specify and pay for additional serivces such as Royal Mail pre 1am Special Delivery service.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Lente Designs shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Lente Designs shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Lente Designs website, or emailing us at email@example.com and entitling your message with "Cancellation / Order Number XYZ"