In September 2025, we’re anticipating the launch of Samsung’s newest line of tablets:
Samsung Galaxy S10 Lite, Samsung Galaxy S11, Samsung Galaxy S11 Ultra, Samsung Galaxy Tab A11, and Samsung Galaxy Tab A11+.
On top of their numerous added features, like improved battery life or camera quality, we’re about to experience the dawn of a new era - the one of AI-powered functionalities.
Forget what you think you know about self-service kiosks. We’re moving beyond just transactions and into true, intelligent interaction, and the new gen of Samsung tablets is here to make that a reality.
Let’s have a closer look at how the new AI functionalities can help your business enhance customer experience with interactive AI self-service and cashless payment kiosks.
The Revolutionary AI Functionalities Of The New Samsung Tablets
Perhaps the most anticipated devices are the brand-new Samsung Galaxy S11 and S11 Ultra, designed to be true "AI powerhouses" for high-end creative and professional use.
These tablets are equipped with an advanced processor featuring an improved Neural Processing Unit (NPU) specifically for AI tasks. This hardware foundation powers a suite of impressive AI features, including:
- Gemini Live - this multimodal AI can process what’s on your screen or what your camera sees, allowing for real-time conversations and queries.
- Circle-to-Search - the popular Google AI feature is fully integrated, allowing users to simply circle anything on the screen to instantly search for it.
- Browsing Assist - this feature is a game-changer for information-heavy tasks, as it can summarise lengthy web pages for quick and easy reading. This is ideal for kiosks that display complex product information or FAQs.
For businesses on a tighter budget, the Samsung Galaxy Tab A11 and A11+ are the perfect solution. While designed to be budget-friendly, they still offer a core set of AI capabilities that elevate the user experience, proving that the benefits of AI are no longer just for premium devices.
Need help setting up your brand-new tablet as a self-service kiosk?
At armourdog, we provide tablet stands, wall mounts, and secure tablet cases from premium brands like locpad, modloc, and Bosstab, designed to turn simple screens into a point of streamlined interaction between customers and your business. Browse Samsung tablet accessories today.
How Can Samsung’s AI Functionalities Benefit Your Business?
Retail
Most standard retail kiosks nowadays have a rigid, "if-this-then-that" interface. They can't adapt to a customer's needs and can't provide the same level of personalised service as a human employee. This can lead to a cold and frustrating experience, especially for older or less tech-savvy customers.
The new tablets' AI features, particularly Gemini Live, completely change this. Instead of a rigid menu, your smart retail kiosk can become a conversational assistant that can help with:
Personalised Product Recommendations
Using Galaxy AI's multimodal capabilities, a kiosk could analyse a customer's shopping history (through loyalty program logins) and their current selections to offer personalised upsells and cross-sells. If a customer is buying a pair of jeans, the kiosk could use AI to suggest matching tops or a complementary jacket.
- Intelligent Product Information - A customer could use the new Circle-to-Search function on a product they see on a digital display to instantly pull up detailed information, customer reviews, or check stock in other locations without needing to find a staff member.
- Natural Language Queries - Customers could ask questions like, "Do you have a dress that's good for a summer wedding?" or "I'm looking for a gift for my grandfather, can you show me some options?". The AI would understand the context and intent, showing relevant product categories or specific items.
- In-store Navigation - A customer could ask, "Where are the charging cables?" and the kiosk could display an interactive map of the store with the location highlighted.
- Inventory & Price Checks - A customer could hold a product up to the camera or show a picture and ask, "How much does this cost, and do you have it in a size L?" The AI would perform a real-time inventory lookup and provide the information instantly.
- Troubleshooting & FAQs - Instead of endlessly browsing through an FAQ page, customers could simply ask a question like, "How do I return this item?" or "What's your store's loyalty program?" and get a direct, conversational answer.
Learn more about Self-service Kiosks for Retail businesses.
Hospitality
AI integration could also have a massive impact on customer experience within the hospitality sector. You could use your AI-powered self-service kiosk to provide:
Concierge-Level Service
Using Gemini Live, a hotel check-in kiosk could become a virtual concierge. A guest could ask questions like "What are some good local restaurants with vegetarian options?" or "How do I get to the city centre from here?" and receive real-time, helpful answers, complete with directions and booking links.
Efficient Order Customisation
In a restaurant, a self-ordering kiosk could use AI to remember a customer's past orders and preferences, making it easy for them to re-order or customise a new meal. The AI could also offer suggestions based on dietary restrictions, for example, "Would you like to swap the dairy cheese for a vegan alternative?"
Enhanced Guest Feedback
After each transaction, your tablet could prompt a customer for feedback. Transcript Assist could record and summarise spoken feedback, allowing the business to analyse its customers’ responses and address common issues.
Learn more about Self-service Kiosks for Hospitality businesses.
Charity
Self-service kiosks are also an amazing way to enhance the donation experience for charities - and AI can help make each donation feel more impactful. Here’s how:
- Personalised Donation Experience - Rather than a simple "tap to donate" prompt, the tablets could use AI to create a more compelling and personalised experience. After a donor makes a contribution, the AI could use a feature like Writing Assist to display a custom, heartfelt thank-you message that mentions the specific project their donation will support (e.g. "Your £10 will help plant 20 trees in a local park!"). This personalised feedback makes donors feel more connected and increases the likelihood of future contributions.
- AI-Powered Storytelling - The tablet's Gemini Live functionality could provide a dynamic, interactive graphic of how donations are used for different causes.
- Impact Visualisation - Instead of just showing a static total, the kiosk could use AI to generate real-time visualisations of the charity's progress. For instance, a progress bar could fill up in real time, or an animated graphic could show the number of meals provided or trees planted with the donations received that day. This makes the act of giving more transparent and rewarding.
Learn more about Self-service Kiosks for Charities.
Beyond The Screen - How To Integrate AI Self-Service Kiosks On Your Business Premises
A tablet is only as good as its setup. You can have the most powerful, AI-driven device on the planet, but if it's not integrated properly, it's just a screen on a table.
Tablet accessories like our armourdog range can help transform a fragile, portable device into a robust, stationary self-service solution. We stock:
- Tablet Stands - perfect for countertops, desks, and any surface where you need a quick, adaptable solution. Tablet stands are ideal for retail point-of-sale systems, restaurant order stations, or a lobby check-in desk. They offer a secure, fixed position while still allowing for a degree of rotation or tilting, making it easy for both staff and customers to use. Many stands also have clever cable management systems to keep your space tidy and prevent accidental disconnection.
- Wall Mounts - for businesses where space is limited or a clean, minimalist look is desired, a wall mount is the way to go. Mounting a tablet on the wall secures it in a fixed location, making it less susceptible to theft or damage. This is a popular choice for digital signage, interactive product displays in retail, or as a secure visitor management system in an office or hotel lobby. A well-designed wall mount can make a tablet look like a seamless, built-in part of your business's infrastructure.
- Floor Stands - perfect for spacious areas, providing convenience for customers from accessibility to portability for freestanding mounts. Our floor stand can also be secured to the floor to ensure maximum security.
By investing in these accessories, you’re not just securing your hardware - you're optimising the entire user journey. You're creating an experience that's easy to use, visually appealing, and always reliable.
Ready to complete your AI self-service kiosk set-up?
Explore armourdog's range of professional-grade Samsung tablet accessories. Their secure, robust, and stylish stands and mounts are custom-built to perfectly complement your new Samsung tablets, ensuring your AI customer self-service kiosks are not just smart, but also secure and perfectly integrated into your business. Order yours today!